What actually goes wrong, company by company
Everyone shows you the star average. Complaint Census reads the review text — thousands of public Trustpilot reviews per company — and maps the specific failure modes: refunds ignored, deliveries missed, support unreachable. With quotes, dates and trends.
3,728companies tracked
843,700reviews analysed
160,162complaints classified
1,632company reports
Most-complained-about companies
| Company | TrustScore | Reviews analysed | Complaints | Top reported issue |
|---|---|---|---|---|
| Halara | 4 | 4,460 | 1,856 | Not as described |
| On the Beach | 3.8 | 4,078 | 1,611 | Support unreachable |
| StockX | 4.2 | 4,219 | 1,574 | Delivery late |
| EE | 4.3 | 4,490 | 1,569 | Support unhelpful |
| Jet2holidays | 4.4 | 4,605 | 1,473 | Other |
| Virgin Media | 2 | 2,307 | 1,377 | Support unhelpful |
| TeePublic | 4.4 | 4,179 | 1,347 | Not as described |
| Allianz Partners USA | 4.1 | 4,035 | 1,303 | Warranty disputes |
| Wise | 4.3 | 3,989 | 1,301 | Account/app problems |
| AliExpress | 1.9 | 1,360 | 1,268 | Refund refused |
| Tesco Mobile UK | 4.2 | 3,847 | 1,262 | Support unhelpful |
| GO Outdoors | 4.5 | 4,385 | 1,208 | Delivery failed |
| Next | 4.3 | 4,082 | 1,207 | Delivery late |
| British Gas | 4.4 | 4,135 | 1,184 | Support unhelpful |
| E.ON Next Energy Ltd | 4.5 | 4,307 | 1,151 | Support unhelpful |
| Footasylum | 4.4 | 3,415 | 1,145 | Delivery failed |
| BT | 4.2 | 4,167 | 1,136 | Support unhelpful |
| Jiffy | 4.2 | 3,721 | 1,135 | Faulty product |
| loveholidays UK | 4.4 | 4,421 | 1,076 | Support unhelpful |
| Sky | 2.7 | 1,598 | 1,067 | Support unhelpful |
| OnBuy.com | 4.4 | 4,259 | 1,064 | Delivery failed |
| Cotton Traders | 4.4 | 4,323 | 994 | Delivery late |
| iD Mobile | 4.2 | 1,810 | 990 | Poor core service |
| TUI | 4.6 | 4,413 | 962 | Support unhelpful |
| QVC UK | 4.4 | 4,418 | 950 | Delivery failed |